[Seller] How do I update customers with their tracking number?



Last Update il y a 8 mois

1) If you are using the seller panel, simply navigate to the your Orders page and select which Member you wish to update the tracking number for.
2) Click the View Button under the Action column and it will lead you to the Member's order details. 
3) Scroll to the bottom of the Member's order details and you will find the Update Status box. This is where you will be able to update the tracking number for the customer. Click on the Courier Field and select one of the courier services used to deliver the package. Insert the tracking number of the package in the Tracking Number Field and click the Add History Button
4) The tracking number will be reflected in the Member's order details for their reference. 
Currently, there is no way for you to update Members with the tracking number via the LiveCom Seller App. You will have to use the seller panel via the web browser to do this. Do stay tuned however as we plan on introducing this feature soon! 

Make sure to update the tracking number as quickly as possible in the seller panel so all your customers can track their packages quickly and easily. 

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