[Member] Product is faulty / incorrect / damaged / not as advertised.



Last Update 9 months ago

Do take note that returns or refunds are only accepted in cases where the item received was damaged / faulty / incorrect or failed to be delivered. A change of mind does not constitute as a valid reason for an item(s) return.

Items that fall under the non-returnable / non-refundable category are as follows:

1) Perishable Goods
    • Fresh Grocery
    • Meat
    • Frozen Product(s)
    • Fruit(s)
    • Vegetable(s)
    • Fresh Plants/Flowers
2) Electronic Services / Digital Product(s)
    • Bill Payment
    • Telco Top up / Game Reload
    • Computer Programs / PC software
    • Subscription Plans
    • E-Voucher / E-Ticket
    • Open Software

A replacement or refund request must be submitted within seven (7) days from the successful delivery date. You are not allowed to switch between a replacement or a refund once you have submitted your request so be sure on which request you wish to opt for.

In order to initiate a replacement or refund of the item, kindly prepare the following:

1) Damaged Items: photos of the packaging, the packaging material, the damaged product, all accompanying items, tags and labels attached.
2) Defective Items: photos of the product, all accompanying items, tags and labels attached as well as an explanation on the defect.
3) Incorrect Items: photos of the item received, all accompanying items, tags and labels attached.

Submit the aforementioned information to a LiveCom Customer Care Representative via email at customercare@live-com.com or via live chat and we will validate it accordingly. Once the information provided has been validated and approved by the LiveCom representative, kindly return the product to LiveCom with the tracking number for our reference. Once the product has been received by LiveCom, we will initiate the replacement or the refund process.

 A replacement or refund process may take between 7-14 working days after the package has been successfully delivered.

Was this article helpful?

0 out of 0 liked this article

Still need help? Message Us